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Terms and Conditions

Basic Information

These terms and conditions apply to distance contracts concluded in the e-shop www.chrome-galaxy.cz between the Seller and the Buyer under the Consumer Protection Act No. 102/2014 Coll.

Seller: ChopperStyle s.r.o., Horelica 116, 022 25 Čadca, Company ID (IČO) 51309092, Tax ID (DIČ) 2120685853. E-mail: obchod@chrome-galaxy.cz, phone: +421 950 603 151. The company is registered in the Commercial Register of the District Court Žilina, File No. 69289/L, Section: Sro.

Buyer: a consumer, i.e., a natural person who, when concluding and performing a consumer contract, does not act within the scope of their business activity, employment or profession. Purchases made by business entities are governed by the Commercial Code No. 513/1991 Coll.

Supervisory authority: Inspectorate of the Slovak Trade Inspection (SOI) for Žilina Region, Predmestská 71, P.O. Box B-89; 011 79 Žilina 1.

Order and Contract Formation

Submitting a completed order by the Buyer is considered an offer to conclude a contract under the Civil Code, based on the Seller’s offer in the e-shop. The contract is concluded upon the Seller’s confirmation of the order.

Product Prices

All prices in the e-shop are final and include all taxes. The Seller is a VAT payer. Product prices do not include delivery costs. Delivery costs are shown on the “Payment and Delivery” page and in the shopping cart before the order is completed, where the Buyer can also see the total order price including delivery costs.

Payment

The Seller accepts payment methods listed on the “Payment and Delivery” page. By placing an order, the Buyer is obliged to pay the Seller the price for the ordered goods.

Delivery

If no delivery time is stated for a product, the Seller will deliver the goods to the Buyer within 30 days at the latest.

Goods are deemed delivered when the Buyer or a third person designated by the Buyer (other than the carrier) takes possession of all parts of the order, or if:

  • (a) goods from one order are delivered separately – upon receipt of the last item,
  • (b) goods consist of several parts or pieces – upon receipt of the last part or piece,
  • (c) goods are delivered repeatedly during a defined period – upon receipt of the first delivery.

Complaints and Warranty Policy

The Seller is liable for defects present at the time of delivery. For used goods, the Seller is not liable for defects caused by use or wear. For goods sold at a reduced price, the Seller is not liable for defects for which the lower price was agreed. Unless goods are perishable or used, the Seller is liable for defects that occur within the warranty period.

Warranty period for new goods is 24 months from the date of delivery. Warranty for used goods is 12 months. Warranty for services (repair or modification) is 3 months. Warranty for made-to-order items is 24 months. If a use-by period is indicated on the product/packaging/manual, the warranty shall not expire before that period ends. Complaints for perishable goods must be made no later than the day after purchase.

Warranty period for a Buyer who is not a consumer is 24 months.

If commissioning is performed by another entrepreneur than the Seller, the warranty starts on the day of commissioning, provided the Buyer ordered commissioning within three weeks of delivery and provided the necessary cooperation.

A warranty certificate is issued upon the Buyer’s request. Proof of purchase is sufficient for making a complaint.

If a defect can be remedied, the Buyer has the right to have it remedied free of charge, in a timely and proper manner. The Seller must remedy the defect without undue delay.

Instead of remedying the defect, the Buyer may request replacement of the item (or the affected part), provided this does not cause disproportionate costs. The Seller may replace the defective item with a non-defective one if this does not cause serious difficulties for the Buyer.

If a defect cannot be remedied and prevents proper use, the Buyer has the right to replacement or to withdraw from the contract. The same applies in case of repeated defects after repair or a larger number of defects. For other non-remediable defects, the Buyer has the right to an appropriate price reduction.

Defect liability rights are exercised at the Seller’s address: ChopperStyle s.r.o., Horelica 116, 022 25 Čadca. If a warranty service center is stated in the warranty certificate and is closer to the Buyer, the Buyer may request repair there. The warranty service must complete the repair within 30 days.

In case of replacement, the warranty period starts again from receipt of the new item. The same applies to replacement of a warranted part.

Settlement of a complaint means closing the complaint procedure by handing over a repaired product, replacing the product, refunding the purchase price, granting an appropriate discount, issuing a written call to collect the performance, or issuing a reasoned rejection.

Upon making a complaint, the Seller determines the method of settlement immediately or, in complex cases, within 3 working days; in justified cases requiring technical assessment, within 30 days. Once determined, the complaint is settled immediately or later in justified cases, but no later than 30 days from making the complaint. After this period, the Buyer has the right to withdraw from the contract or request replacement.

If the Buyer makes a complaint within the first 12 months, the Seller may reject it only based on expert assessment and will not charge the Buyer for the assessment. The Seller must provide a copy of the expert assessment justifying rejection within 14 days of settlement. If the complaint is made after 12 months and rejected, the Seller will indicate where the Buyer can send the product for expert assessment. The Seller bears the costs regardless of the outcome. If the Buyer proves the Seller’s liability, the Buyer may re-submit the complaint; the warranty period is suspended during the assessment. The Seller must reimburse the Buyer’s assessment costs within 14 days of re-submission. A re-submitted complaint cannot be rejected.

The Seller must issue confirmation of the complaint. If the complaint is made by e-mail, confirmation must be sent immediately or without undue delay, at the latest together with the settlement document.

Products offered on www.chrome-galaxy.cz are intended exclusively for display purposes and/or use on closed circuits, not for road use, unless otherwise stated in the product description.

Returns – Withdrawal from the Contract Without Giving a Reason

The Buyer (consumer only) is entitled to withdraw from the contract without giving a reason within 14 days from receipt of the goods.

Receipt is defined as above (last item/part/first delivery, as applicable). The Buyer may withdraw even before the withdrawal period starts.

The Buyer cannot withdraw from a contract for:

  • goods made to the consumer’s specifications, made-to-order goods, or goods intended specifically for one consumer,
  • goods subject to rapid deterioration or expiry,
  • sealed goods unsuitable for return for health or hygiene reasons if unsealed after delivery,
  • goods that, by their nature, are inseparably mixed with other goods after delivery,
  • audio/video recordings, books, or software in sealed packaging if unsealed by the consumer,
  • periodicals (except subscription contracts) and books not supplied in sealed packaging,
  • digital content not supplied on a tangible medium if performance began with the consumer’s explicit consent and acknowledgment of losing the withdrawal right.

Withdrawal may be exercised in writing or on another durable medium (e.g., e-mail). It is sufficient to send the withdrawal notice on the last day of the 14-day period.

After receiving the withdrawal notice, the Seller will refund all payments received, including delivery costs, within 14 days. Refunds will be made using the same payment method, unless agreed otherwise.

The Seller is not obliged to reimburse additional costs if the Buyer chose a delivery method other than the cheapest standard method offered by the Seller.

The Seller may withhold the refund until the goods are received back or the Buyer provides evidence of having sent the goods back, whichever is earlier, unless the Seller offers to collect the goods.

The Buyer must return the goods within 14 days from withdrawal. The deadline is met if the goods are handed over for transport no later than the last day of the period.

The Buyer bears the direct cost of returning the goods, including goods that cannot be returned by post due to their nature. The Buyer is liable for diminished value resulting from handling beyond what is necessary to establish the nature and functioning of the goods.

Alternative Dispute Resolution

The consumer has the right to contact the Seller requesting remedy (by e-mail to obchod@chrome-galaxy.cz) if dissatisfied with complaint handling or if they believe their consumer rights were violated. If the Seller rejects the request or does not respond within 30 days, the consumer may submit a proposal to initiate alternative dispute resolution (ADR) under Act No. 391/2015 Coll.

The list of ADR entities is available on the website of the Slovak Ministry of Economy (mhsr.sk). The consumer may also submit a complaint via the EU ODR platform (ec.europa.eu/consumers/odr/).

ADR applies only to disputes between a consumer and the Seller arising from a consumer contract, only for distance contracts, and does not apply to disputes below EUR 20. The ADR entity may request a fee up to EUR 5 incl. VAT.

Personal Data Protection

The Buyer (natural person) provides the Seller with their first name, last name, delivery address including postal code, phone number, and e-mail. The Buyer (legal entity/entrepreneur) provides company name, registered address including postal code, Company ID, Tax ID/VAT ID, phone number, and e-mail.

The Seller processes personal data in accordance with Act No. 122/2013 Coll. and processes only data necessary for concluding and performing the consumer contract. The purpose is to perform the contract created by placing an order in this e-shop. The Buyer may update data online in the customer account after logging in.

Personal data may be provided to third parties for contract performance – delivery companies (couriers).

Upon written request, the Buyer may request:

  • confirmation whether personal data are processed,
  • information about processing,
  • a list of processed personal data,
  • correction or deletion of incorrect/incomplete/outdated data,
  • deletion of data whose processing purpose has ended,
  • deletion of data if the law has been breached.

The Buyer may object in writing to:

  • processing for direct marketing without consent and request deletion,
  • use of personal data for direct marketing by mail,
  • disclosure of personal data for direct marketing purposes.

If the Buyer suspects unlawful processing of personal data, they may file a motion with the Data Protection Authority to initiate proceedings.

To ensure proper operation of the e-shop, the Seller may store small data files (cookies) on the Buyer’s device to remember activity and settings (e.g., login, language, font size). Cookies are used to remember user settings and provide essential functionality. The Buyer can delete cookies and/or configure their browser to block cookies; in that case, some settings may need to be adjusted manually and some features may not work properly.